Frequently Asked Questions

1:1 Personal Training

How do I get started with personal training?

New clients can begin with a complimentary personal training session. You will meet a trainer, discuss your goals and learn which training option may be right for you.

Do I need previous training experience?

No. Personal training is adapted to your experience, abilities and goals, whether you are just beginning, returning to exercise or looking to progress your current routine.

How long is a personal training session?

Each personal training session is 55 minutes.

Can I choose my trainer?

Yes. You can book with your preferred trainer. If your priority is a particular date or time, select “Any Trainer” to see everyone available.

Can I train with a partner?

Yes. Partner Personal Training offers personalized coaching for two people who want to train together.

Partner Personal Training

Who can I train with?

You can train with a friend, family member or another person who wants to share the personal training experience.

Do we need to have the same fitness level?

Not necessarily. Your trainer can adapt exercises and progressions to each person’s experience and abilities while keeping the session shared.

How long is each session?

Each partner personal training session is 55 minutes.

Can we choose our trainer?

Yes. Choose your preferred trainer when booking, or select “Any Trainer” to view availability by date and time.

What happens if only one partner can attend?

Please contact us. 

Small Group Personal Training

How is Small Group Personal Training different from a group class?

Small Group Personal Training is limited to six participants and follows structured strength-focused programming with more individualized coaching and modifications. Group Studio Classes offer a broader variety of class formats and may accommodate larger groups.

Which session type should I choose?

Start with the format that best matches your experience and goals. If you are unsure, contact the team and we will help you choose.Start with the format that best matches your experience and goals. If you are unsure, contact the team and we will help you choose.

Do I need previous strength-training experience?

No. Refine is designed to build strong foundations, and trainers can offer modifications suited to your current abilities.

How many people attend each session?

Sessions are capped at six participants. A waitlist may be available when a session is full.

Can I try a session before purchasing a package?

Yes. New clients can claim a complimentary first Small Group Personal Training session.

Classes

Are classes suitable for beginners?

Many classes can welcome beginners, but the pace and format vary. Review the class description or contact us if you would like help choosing the right place to start.

What should I wear and bring?

Wear comfortable clothing that lets you move freely and bring water. Socks or bare feet are required in the Lower Studio. Gym shoes are required in the Upper Studio.

What happens if I am late?

To support safety and class flow, entry is not permitted more than five minutes after the class begins.

What is the class cancellation policy?

Sessions are capped at six participants. A waitlist may be available when a session is full.

How many people are in each class?

Group Studio Classes have a maximum of 10 participants, with a waitlist available when a class is full.

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